Developed roadmaps of feature deliverables, planned and scheduled load packages, and directed the efforts of team of software developers in the design, code and test of soft switch and SS7 signaling gateway. Directed a staff of 75 IT professionals and a budget of more than $10 million. In this role, you will be a part of a customer service team, yet you will be asked to work independently to accomplish your tasks as well, Must have exceptional phone and written communication skills. This … The resume sample shown above works because: It ditches the objective statement. Directed the Call Center for all the outbound telemarketing. Staffed the call center with 300+ customer service representatives responsible for processing Medicaid and Affordable Health Care Act applications. Suggest alternates or substitute products based on availability, Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts, Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. A seasoned leader, with more than 15 years in call center operations and information technology management and more than 8 years managing large contact centers (300+ and 600+ customer service agents). You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Enters the type of call in the iNav database, Initiates and documents Cox responses to customer contacts by keying new or changed information about accounts into the computer system and completing any forms required to request action by other departments or gather additional information. - Select from thousands of pre-written bullet points. As such, it is not owned by us, and it is the user who retains ownership over such content. Implemented and supported Microsoft Exchange and Active Directory services; Telecommunications (PBX, IVR, CTI, Call Centers, VOIP); Nortel and Genesys call center systems; CISCO switches and routers, application servers; Nortel and Genesys call center systems By organizing and managing vendors and operational units, we implemented new technology solutions over a 3-year period that saved the agency millions in procurement and maintenance costs. The call center resume sample that we have attached below showcased the ideal certifications section: Call Center Resume: Awards & Recognition. Pick a trusted customer service resume format like the reverse-chronological layout. You can also create a separate skills section on your resume that lists … Developed and implemented performance-management dashboard. Bachelor's Degree , Management Information Systems and Business Management. Establishes a climate that results in exceptional customer service. Spearheaded the acquisition of virtual-hold technology, which saved the agency $20,000 a month. Guide the recruiter to the conclusion that you are the best candidate for the call center director job. Conducting meetings to set daily, weekly and monthly goals. Notes follow-up required on desk calendar or PC. Staffed the call center … … May consult with other departments, Exhibits regular, reliable, punctual and predictable attendance, General understanding of life and annuity products, Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers, Places outbound customer service or customer satisfaction calls, as required by client, Attends telephone skills and program information training sessions; adheres to established levels of service, Adheres to established customer service and documentation standards within required time frames, Zero or more years of customer service or other telephone experience, Experience working with fax machines, computer software, and telephone technology, Ability to meet professional standards towards project and co-workers, Previous call center background highly preferred, Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check, Manage various H&WS functions at EY sites, providing consistent, quality, and cost-effective services. Call Center Customer Service Representative Resume Examples & Samples 1+ years or more of business-to-consumer technical support experience, call center preferred, or a Bachelor's degree in a … When deciding which skills to list on your resume, you should scan the job description for keywords. It’s actually very simple. Unique combination of seasoned leadership and technical know-how. Directed a staff of 75 switch engineers and vendor managers and a budget of more than $100 million. Adapts customer communication to reflect any changes, Helps other TSRs by answering their questions, Attends work when scheduled even during irregular/unexpected days or hours; takes incoming calls as soon as possible following a previous call, Answering driver calls pertaining to a variety of questions regarding their company vehicle and programs they are enrolled in, Must be able to manage stress levels during high call volume periods, Utilize our internal issue tracking system – CARE – to follow through on customer inquiries and issues, Contacting drivers by phone or e-mail to gather missing information, request requirements pertaining to the yearly registration, address out of compliance items such as missing business and personal mileage records and overdue oil changes, Excellent communication skills. Applications included prepaid card, 800 service, Line Information Database and Calling Name Database, operator services, Voice Over Internet Protocol (VOIP), Interactive Voice Response platforms, and directory services. Extremely motivated to constantly develop skills and grow professionally Call Center Manager with over 4 years of experience in planning and implementing call center … The Guide To Resume Tailoring. Resume Help Improve your resume with help from expert guides. Create a Resume in Minutes with Professional Resume Templates, Customer Care Call Center Customer Service Representative, Contact Call Center Customer Service Representative, Call Center Customer Service Representative, Call Center Customer Service Representative Resume Samples. Resume Format Pick the right resume format for your situation. A call center resume template can serve as an example to design a final resume to apply for the job. Planned all hardware upgrades to meet national capacity demands. The best call center representatives need to have the stellar customer service and communication skills necessary to handle the most difficult of customers. Jobs for call center reps are … Call Center Resume Sample—25+ Examples and Writing Tips. All rights reserved. 9 Call Centre Jobs Resume Samples, Examples - Download Now! Established business processes with Insurance carriers and state agencies' call centers. Call Center Director Resume Samples 4.5 (43 votes) for Call Center Director Resume Samples. Guide the recruiter to the conclusion that you are the best candidate for the call center customer service representative job. This included all technology for a 300-agent call center offering unemployment insurance to Washington citizens. No need to think about design details. ), Requests account information, accesses customer records or other electronic tools and information delivered to the desktop, and authenticates customer by requesting PIN or other identifying information, Asks questions and listens to customers to understand their needs, requests, or problems, Accesses Company databases and gives instructions to customers to gather information necessary to determine the root cause of the problem, Checks status of work orders in customer record system, Interacts with other departments (e.g., test desk, field service) while customer is on hold, as necessary, Keeps customer informed about what is happening; educates as needed, Determines the cause of the problem and the action required to solve it, whenever possible, based on all available information, Schedules a truck roll in the system if the problem cannot be resolved over the telephone. Medical call center representative , 01/2013 to Current UHS Medical Call Center – Norwich. Managed software and hardware deliveries from CISCO, IntervoiceBrite, Periphonics, IBM, HP, Sun, and Compac. Generated and executed business and financial plans in response to business strategies. Summary : An accomplished training and development professional with proven expertise in organizational development, change management, adult learning principles, needs … In-depth knowledge of strategic planning and business unit development. A winning Call Center Agent resume should showcase an outgoing and confident attitude, willing and able to form and nurture new relationships with clients. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Those seeking to work in a Call Center Customer Service Representative position need to make display … This template has space for the user to fill in details of his qualifications, past work … Experienced change agent, building strong relationships at all levels of the organization to move the culture forward in a changing business climate. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume… Negotiates appointment time with the customer and tells customer if there is a charge for the service call, Takes payments by phone in some locations, Answers basic questions about programming over the phone; transfers customers to Sales for complex questions, Identifies sales lead generation opportunities, promotes Cox services, and offers service contracts. CALL CENTER AGENT. Ability to write routine reports and correspondence. Call Center Trainer Resume. It’s actually very simple. - Instantly download in PDF format or share a custom link. A cheerful call center representative answering a call. Directed the management team, staff and vendors to provide all IT network and infrastructure services to the Employment Security Department, including desktop computing, print and file servers, Wide Area Networks, Local Area Networks and voice networks. Adapt one of the sample call center resume objective statements to present your own relevant expertise in a concise and convincing format. Convince the hiring manager that you’re the right choice by incorporating these tips into your resume… Work performed is somewhat difficult in content, but usually limited in responsibility, *Hours will be 12 pm- 10 pm four days a week***, Experienced in working in a call center environment, The ability to work a variety of schedules including, weekend, evenings and holidays, Look for areas of improvement through Lean concepts, Strong oral, interpersonal, and written communication skills, Strong customer service skills, including courteous telephone etiquette and professionalism; and the ability to exhibit patience and empathy, Demonstrates strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action, Demonstrates reliability and compliance with scheduling standards, Ability to express assurance and confidence, PC proficiency in Windows-based applications and strong internet skills, Team-oriented with the ability to work effectively with others, Customer service focused; ability to identify process improvements and to multi-task, Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life, Self-directed and the ability to problem solve in a positive, productive manner, Ability to positively deal with changes in a complex and rapidly changing work environment, Ability to apply the knowledge/skills learned in training to the day-to-day aspects of the job, Consistently achieve call quality score goals to meet client and customer satisfaction goals, Multi-task in several computer applications while holding a conversation with a customer, Must have an open schedule availability and be available evenings and weekends, Customer service experience with a minimum of 6 months, Ability to interact positively with customers, peers, and supervisors, Must be able to use multiple computer applications while communicating with customers, Recognizes consistent problem areas and reports to higher level for action, Seeks to retain account and/or suggest and encourage use of other services and products, More experienced associates will be involved in root cause analysis of more complex inquiries, Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss, Works in a single client functional environment due to limited knowledge and skill set, Successful completion of company pre-employment assessment, Consistently meeting or exceeding performance measurement goals, Ability to excel in a structured environment, Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Create a resume … Created and monitored performance indicators focused on service delivery. Established operational strategies to ensure timely and quality services. Builds strong relationships with upper management, peers, vendors and staff to influence success and continuously improve performance. This sample call center agent resume provides an easy-to-use structure for you to insert your own work experience and showcase your abilities relevant to the call center position. Instantly Download Free No Experience Call Center Resume Template, Sample & Example in Microsoft Word (DOC), Adobe Photoshop (PSD), Adobe InDesign (INDD & IDML), Apple Pages, Microsoft Publisher, Adobe Illustrator (AI) Format… Spearheaded vendor management, deployment, and performance of ACD and IVR platforms. History of fostering strong, trust-based relationships with staff, peers, upper management, vendors and partners. Directed a staff of 45 software development professionals and a budget of more than $5 million. With customer concurrence to accept a service contract, closes new contracts, Provides warm referrals to Sales for sales leads for new services (RGUs), Notes the call in customer record. Ability to speak effectively before groups of customers or employees of organization.Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Organized unit into 5 functional areas with technical leads to coach and manage the software engineers. Planned, directed, built and implemented the Exchange's call center operation. Tailor your resume … Organized and engaged staff to deliver performance objectives and provide exceptional customer service. 2406 Simpson Square Reed, OK … Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, High School / GED required; Associates Degree or Equivalent from a 2 year college or technical school preferred, High School Diploma or GED required; Associates Degree preferred, Minimum of one year of customer service experience; call center and/or banking experience preferred, Proficiency in Microsoft Office applications and accuracy in data entry required, Ability to effectively listen, ask probing questions, understand concerns, and overcome objections, Strong sales and service orientation required, Maintain a positive attitude and be adaptable to change, Educate and advise callers on their benefits, the system, and all related processes, Research customer requests and follow up with customers as needed, Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, Must be familiar with the company's products and procedures, Some experience in a call center or customer service environment, Must be able to work in cooperation with others, Must be attentive to detail and ensure accuracy in work assignments, Basic computer skills with data entry experience needed, Must be able to communicate effectively with others and be a team-player, Must have the flexibility to work variable schedules, including weekends, Must be able to convey product information and availability to customers, Must possess the ability to deal tactfully with customers, Maintain regular contact with customers to process orders, Communication skills (both professional verbal and written), Computer experience with a preference in Microsoft Office, Ability to work together in a close-knit, fast-paced, challenging environment, Proven ability of independent judgment & ability to work under minimal supervision, One or more years of customer service or other telephone experience, Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check verification of US citizenship, Must be flexible to work Closings/Weekends/Overnights – shifts will be explained during interview, Address customer inquiries that come to Kroger through the toll-free number, Protects customer information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards, Ensure all tasks are conducted with accuracy and in a customer first manner consistent with corporate policies, Answer business reply card correspondence, Professionally resolve and manage difficult customer situations, Ability to maintain and sustain established call center metrics, Serve as a liaison between The Kroger Co. and the customer, Ability to problem-solve with a goal of first contact resolution, Input accurate customer data into the customer relationship database while speaking on the phone, Keep managers and supervisors updated on consumer concerns and trends in product complaints, Frequent contact with divisions, Corporate Technology, Procurement and Marketing Departments, manufacturing plants and store personnel, Strong written and verbal communication skills with the ability to effectively communicate information to customers, Ability to organize and prioritize a variety of tasks/projects, Ability to maintain composure during stressful situations, Must be available to work different shifts as well as rotating weekends per the needs of the business. Committed to continuous process improvements to achieve objectives, quality management. A resume written from the view point of a student or person who has little relevant work experience and focused on getting a job in a call center. Proven track record building highly effective performance-based teams focused on adding value to the customer. Directed process improvements that eliminated agency's recession-created adjudication backlog. Must be able to demonstrate these skills on a daily basis, Answers phone and responds to customer requests in a timely manner, Provides customer with product and service information, Identify, research and resolve customer issues using the computer system and resources, Communicates effectively with the customer and leadership, Receives and responds to all customer inquiries and complaints, Responsible for guiding complaint resolution to ensure that proper and satisfactory closings are obtained, Show empathy to the customers while providing one call resolution, Reports any and all out of line conditions affecting customer satisfaction, Basic reading, writing and mathematics skills are required, Multi-Task between multiple screens while speaking with the customer, Minimum of one year of Call Center experience or two years in customer service, Computer literate with the ability to learn customer service software applications, Duties require professional verbal and written communication skills and the ability to type 30 wpm, Good telephone manner to enhance relationships with customers, Job involves sitting, with structured time schedule, working in front of a computer screen, 1+ years previous Call Center experience required, 1+ years previous Collections experience required, 1-2 Years Customer Service experience required, Previous Mortgage Experience PreferredEducation and/or Experience: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Analyzed performance data, benchmarking with all business partners to rework processes for success. It puts your most recent accomplishments up top. Next in line is the awards and recognition section. - Choose from 10 Leading Templates. Provided vision, direction and leadership to a management team responsible for more than 600 call center agents and adjudicators. Director of Call Center Operations (Patient Care Group). resume objective you should highlight your attitude toward the job. This way, you can position yourself in the best way to get hired. Strong, independent decision-making ability and negotiation skills. This sample resume highlights an employee with call … Ideal Call Center agents are those who have a great, positive disposition and confidence in what they can do. Established key metrics, measures and controls to achieve business and performance objectives. How to Write a Resume Learn how to make a resume that gets interviews. Download. Some … Led continuous process improvement and Lean management efforts. Incorporated process improvement and quality assurance processes into daily business operations. Directed the strategic planning and deployment of nationwide switching and call center systems, including traffic management for 3,500 agents at seven call center locations. This may include working weekends as part of a standard work schedule, Receive, edit and process incoming customer orders and correspondence in a timely manner, Receive, evaluate and answer customer inquiries in a timely manner, Receive, settle and follow up on customer inquiries and complaints to assure action, as assigned, Represents the company to customers. Objective – Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to … Resume Examples See perfect resume samples that get jobs. 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